Shipping policy

Shipping Policy

Effective Date: 7/15/2025

Shipping Areas

We currently ship only within the United States. International shipping is not available at this time.

Processing Time

Order Processing

  • Orders are processed Monday through Friday, excluding holidays
  • Orders placed before 2:00 PM MST on business days are typically processed the same day
  • Orders placed after 2:00 PM MST or on weekends/holidays are processed the next business day
  • Processing includes order verification, payment confirmation, and preparation for shipment

Fulfillment Location

All orders are fulfilled from our Colorado distribution center located at: 14701 West 65th Way, Arvada, CO 80004

Important Note: This address is for business correspondence and order fulfillment only. For returns, DO NOT send packages to this address. We will provide you with a specific return address when you contact our customer service team.

Shipping Methods & Delivery Times

Standard Shipping

  • Delivery Time: 3-7 business days within the United States
  • Cost: Calculated at checkout based on destination
  • Tracking: Provided via email once your order ships

Delivery Time Factors

Actual delivery times may vary based on:

  • Your location relative to our Colorado fulfillment center
  • Shipping carrier delays
  • Weather conditions
  • Peak shipping seasons (holidays)

Shipping Costs

Cost Calculation

  • Shipping costs are calculated at checkout
  • Costs vary based on delivery location and package weight
  • No hidden fees - all shipping costs are displayed before you complete your order

Free Shipping Promotions

We may offer free shipping promotions from time to time. Terms and conditions will be clearly displayed during checkout.

Order Tracking

Tracking Information

  • You will receive a tracking number via email once your order ships
  • Track your package using the provided tracking number on the carrier's website
  • Allow 24-48 hours for tracking information to update after shipment

Shipment Notifications

You will receive email notifications for:

  • Order confirmation
  • Order shipped with tracking information
  • Delivery confirmation (when available)

Delivery Requirements

Address Accuracy

  • You are responsible for providing accurate shipping information
  • We cannot be responsible for orders shipped to incorrect addresses provided by the customer
  • Address changes can only be made before the order is processed

Delivery Attempts

  • Carriers typically make 2-3 delivery attempts
  • If delivery fails, packages may be returned to our facility
  • You may be responsible for reshipment costs if delivery fails due to incorrect information

Signature Requirements

  • Most orders do not require signature confirmation
  • High-value orders may require signature for delivery
  • Someone must be available to receive packages requiring signature

Special Shipping Situations

P.O. Boxes

We ship to P.O. Boxes using USPS delivery services.

Military APO/FPO Addresses

We ship to military APO/FPO addresses within the United States postal system.

Rural Addresses

Delivery to rural addresses may take additional time due to limited carrier service.

Shipping Issues

Lost Packages

  • If your package shows as delivered but you haven't received it, contact us immediately
  • We work with carriers to locate missing packages
  • Claims for lost packages must be submitted within 30 days of estimated delivery date

Damaged Packages

  • If you receive a damaged package, please contact us immediately
  • Take photos of the damaged package and contents
  • We will work with you to resolve the issue quickly

Delayed Shipments

  • We are not responsible for delays caused by shipping carriers
  • During peak seasons, expect longer delivery times
  • We will keep you informed of any significant delays

International Orders

We do not currently ship internationally. This includes:

  • Canada and Mexico
  • International military addresses
  • US territories and possessions

Shipping Restrictions

Product Restrictions

Our dietary supplements may have shipping restrictions to certain locations. We will notify you if your order cannot be shipped to your location.

Weather Delays

During extreme weather conditions, shipments may be delayed for product safety and quality.

Returns and Exchanges

Return Shipping Address

IMPORTANT: Do not send returns to our business address listed on this website. When you contact us for a return, we will provide you with the correct return shipping address and instructions via email.

Packages sent to incorrect addresses may be delayed or lost, and we cannot be responsible for returns sent to unauthorized locations.

For return requests, always contact us first at support@tryzuno.com to receive proper return authorization and shipping instructions.

TRYZUNO LLC

  • Email: support@tryzuno.com
  • Business Hours: Monday - Friday, 9 AM - 5 PM MST

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on our website with the effective date.

We strive to get your order to you as quickly and safely as possible. Thank you for choosing us

Last updated: 12/25/2025